FAQ
What products does Elite Card House sell?
Elite Card House offers trading cards, sports cards, hobby boxes, booster boxes, packs, and other collectible card products.
Are your products new and sealed?
Products are sold in the condition described on the product page. When a product is listed as sealed, it is supplied in its original manufacturer-sealed condition unless otherwise stated.
How long does order processing take?
Orders are generally processed within 0–1 business days after payment has been successfully confirmed.
How long does shipping take?
After processing, standard delivery generally takes 3–7 business days.
Do you offer free shipping?
Yes. Free standard shipping is available on eligible orders unless otherwise stated at checkout.
Will I receive tracking information?
Yes. When tracking is available, tracking information will be provided after your order has been shipped. Please allow some time for the carrier's tracking system to update.
Where do you ship?
Shipping availability and applicable shipping options are displayed during checkout based on the shipping address provided.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you entered an incorrect shipping address. We can only change an address before the order has been processed or shipped when possible.
Can I cancel my order?
Cancellation requests should be made as soon as possible. Orders may be canceled before processing or shipment when possible. Once an order has been processed or shipped, cancellation may no longer be available.
What is your return policy?
Eligible purchases can generally be returned within 30 days of delivery, subject to the conditions of our Return & Refund Policy.
Can I return an opened trading card product?
Sealed collectible products such as booster boxes, hobby boxes, packs, and other sealed products generally must remain unopened with the manufacturer's original seal intact for change-of-mind returns.
Opened, used, altered, or otherwise ineligible collectible products may not qualify for a return.
Who pays for return shipping?
For a change-of-mind return, the customer is generally responsible for return shipping costs.
If an item arrives damaged, defective, incorrect, or materially different from what was ordered, Elite Card House will generally cover reasonable return shipping costs.
What if my order arrives damaged?
Please contact us as soon as possible and provide details about the damage. We may request photographs of the shipping package and the product to help us investigate and resolve the issue.
What if I receive the wrong product?
Contact us as soon as possible if you receive an incorrect item. We will review the order and work with you to resolve the issue.
How long does a refund take?
Once a return has been approved and processed, refunds are issued to the original payment method. Please allow up to 10 business days for the refund to be processed by Elite Card House. Your bank or payment provider may require additional time for the funds to appear.
Do you charge a restocking fee?
No. Elite Card House does not charge a restocking fee on eligible returns.
What payment methods do you accept?
Available payment methods are displayed at checkout. Payment options may vary depending on your location, device, and payment provider.
Do you guarantee the value or grading of collectible cards?
No. Unless specifically stated on a product page, Elite Card House does not guarantee future market value, grading results, rarity, pull rates, or resale value of collectible products.
How can I contact Elite Card House?
You can contact us by phone at +1 817-799-7522.
Elite Card House
850 Northlake Dr
Coppell, Texas 75019
United States
Website: elitecardhouse.shop