Refund policy

At Elite Card House, we want our customers to shop with confidence. We accept eligible returns and provide refunds in accordance with the conditions below.

30-Day Return Policy

Customers may request a return within 30 days of the date the order is delivered.

To be eligible, the product must be unused, unopened, and in its original condition and packaging. All original seals, labels, accessories, and included materials must remain intact.

For sealed trading cards, booster boxes, hobby boxes, packs, and other sealed collectibles, the original manufacturer seal must remain intact for a change-of-mind return.

How to Request a Return

To request a return, please contact us at +1 817-799-7522.

Please provide your order number and the reason for the return.

If the return is approved, we will provide return instructions and the applicable return address.

Please do not send a product back before receiving return instructions from us.

Return Shipping

For returns due to a change of mind, accidental purchase, or customer preference, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, incorrect, or materially different from the product ordered, Elite Card House will cover the reasonable return shipping cost.

We do not charge a restocking fee for eligible returns.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at +1 817-799-7522.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging when applicable.

We will review the issue and, where appropriate, provide a replacement, return, or refund.

Non-Returnable Products

Opened trading card boxes, booster boxes, hobby boxes, packs, and other sealed collectible products generally cannot be returned due to a change of mind.

Products with broken or removed manufacturer seals, products that have been used or altered, products damaged after delivery, and items clearly identified as final sale before purchase may also be non-returnable.

This does not affect any rights or remedies available under applicable law for products that are damaged, defective, incorrect, or not as described.

Exchanges

Eligible products may be exchanged subject to availability.

Please contact us before returning an item for an exchange.

In some cases, the fastest option may be to return the eligible item and place a new order.

Refunds

Once we receive and inspect an eligible returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days after refund approval for us to process the refund. Your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at +1 817-799-7522.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it and issue a refund.

Once an order has shipped, cancellation may no longer be possible and the order will be handled according to this Return & Refund Policy.

Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact us.

Elite Card House

850 Northlake Dr
Coppell, Texas 75019
United States

Phone: +1 817-799-7522

Website: elitecardhouse.shop